General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of the online casino and sportsbook services provided by 21Bets. They explain the relationship between us and our users, your responsibilities when using the platform, and the basic operational rules that apply to accounts, payments, promotions, and disputes. By registering or using our services you agree to comply with these terms and any additional rules published on the site.

Account responsibilities

You are responsible for keeping your account secure, for all activity on your account, and for maintaining up-to-date personal details. You must provide accurate information during registration and complete any identity verification we request. We may suspend or restrict access to your account until verification is complete. Only one account is permitted per person unless we agree otherwise in writing. You must not share login details or allow third parties to use your account.

Eligibility requirements

To use our services you must be at least the minimum legal gambling age where you live and otherwise legally permitted to gamble. If local law requires a higher age, that higher age applies. You must not use a VPN or other tools to mask your location in order to access the site. We reserve the right to refuse service to anyone who does not meet eligibility requirements.

Acceptable platform use

Use of the platform must be lawful and honest. Prohibited actions include fraud, money laundering, collusion, use of bots or automated betting, chargeback abuse, and attempting to manipulate games or promotions. We may investigate suspicious behaviour and take action including voiding bets, confiscating winnings, closing accounts, or reporting to relevant authorities.

General bonus and promotion rules

Promotions and bonuses are offered under specific terms that apply in addition to these Conditions. Bonuses normally require a qualifying deposit or opt-in and are subject to wagering requirements, game restrictions, maximum cash-out limits, and expiry periods. The exact wagering rates, eligible games, qualifying deposit minimums, and time limits are set out in each promotion’s terms. Only one promotional offer may apply where the promotion terms prohibit stacking, and bonus balances may be voided if abuse is suspected.

Deposits and withdrawals

Deposits and withdrawals are processed using the payment methods available in your cashier and may be subject to identity checks. Withdrawals are normally returned to the same method used for deposit where possible. We may require documentation to verify identity, payment ownership, residence, or source of funds before processing withdrawals. Processing times, limits, and fees may vary by payment method and location; specific limits are shown in the cashier.

Dispute resolution

If you have a dispute, contact our support team at [email protected] with full details. We will investigate and aim to resolve matters promptly. If we cannot reach a resolution, you may pursue any legal remedies available to you under applicable law. We may also offer an internal escalation procedure; details are available from customer support.

Updates to terms and conditions

We may update these Terms from time to time. Changes will be posted on the site and, where practicable, notified by email or site message. Continued use of the services after changes are posted constitutes acceptance of the updated terms. If you do not accept changes, you should stop using the service and close your account following the account closure process.

References to 21 Bets or our platform in these Terms include all related services, promotions, and game areas unless stated otherwise. For responsible play tools or to request self-exclusion, contact [email protected].