Get in touch with our team
Need help? Our support team can assist with account questions, verification, payments, technical issues, or general feedback. Contact us any time and we’ll guide you through deposits, withdrawals, KYC checks, or site navigation. For faster service, have your account ID ready when you reach out. If you prefer email, please use the addresses below.
| Department | Contact |
|---|---|
| Customer support (email) | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +1 416 287 3941 |
| Working hours | Mon-Fri, 09:00-18:00 |
For urgent account holds or verification queries choose live chat during working hours or call the number. Non-urgent requests are handled by email; expect a reply within 24 to 48 hours.
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or when documents are required. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account info. Providing precise information helps our team process requests faster and reduces delays when verifying identity or reviewing documentation.
Submit your enquiry
NameEmailMessageSend messageResponse Time
Our support team aims to reply to most inquiries within one business day, though response times can vary. Simple questions and account requests are usually handled quickly; more complex issues, such as verification or technical investigations, may take longer depending on their nature. We’ll keep you updated while we work on your case.
Feedback
We’d love to hear your feedback, suggestions, or ideas to improve 21Bets. Every message is reviewed carefully by our team and used to guide site updates, promotions, and support improvements. Whether it’s a quick note or a detailed suggestion, send it via live chat or email. Your input helps 21 Bets keep the site useful, fair, and easy to use for Canadian players.