Responsible Gambling at 21Bets Casino

At 21Bets we take responsible gambling seriously. We want you to enjoy controlled play and keep gaming fun and safe. This page explains the protection principles we follow, the account controls available to you, how to set limits, and where to turn for professional help if gambling stops being enjoyable.

Player protection principles

We operate on a harm-minimization approach that puts player safety first. We encourage sensible play, clear information about tools and limits, and prompt support for anyone who needs it. We do not promote chasing losses or encouraging risky behaviour, and we expect players to comply with age and local laws.

Activity-control tools

You can manage your playing through the controls in your account. These tools are designed to help you set boundaries and take breaks when needed. Limit changes and account blocks are applied in a way that prioritizes safety over convenience.

How to access controls

Open your account settings to find deposit limits, time-outs, and self-exclusion options. If you need help using these tools, contact our team for guidance.

Deposit limits

Set daily, weekly, or monthly deposit limits to control spending. Limits can be lowered immediately. Requests to increase or remove limits take effect after 24 hours to prevent impulsive changes.

Loss limits and time limits

Loss limits let you cap how much you can lose over a set period. Time limits and session reminders help you track play duration and encourage regular breaks. Use these settings to keep play within your comfort zone.

Self-exclusion and account breaks

If you need a longer break, self-exclusion is available. Self-exclusion begins with a short cooling-off period and then continues for the duration you choose. To request self-exclusion or a longer account block, email [email protected]. While excluded, account access, deposits, and play will be prevented; the account will only reopen after the chosen period ends.

For quick short-term breaks you can use an account time-out. Time-outs block access and transactions and typically have a minimum cooling-off period before reversal.

Signs of problematic behaviour

Watch for red flags such as chasing losses, spending more than intended, neglecting responsibilities, borrowing money to play, or distress related to gambling. If you notice these signs in yourself or someone you care about, act early.

Tips for maintaining control

Set realistic limits, use session reminders, take regular breaks, keep gambling to leisure funds only, and avoid using credit for play. Talk openly with someone you trust if gambling begins to affect mood, sleep, or daily life.

Professional help and support organisations

If you need help, contact local provincial services (for example, ConnexOntario, Gambling Support BC, or SOS Joueurs) or international organisations such as Gambling Therapy for online resources and chat support. You can also speak with a qualified health professional. If you need assistance with account controls, contact us at [email protected].

If you are unsure about any option on this page, or need immediate help using limits or self-exclusion, we are here to support you.

21 Bets remains committed to safer gambling and to providing the tools and information Canadian players need to play responsibly.