User Privacy Policy

Welcome to the privacy policy for 21Bets. This page explains how we collect, use, store, and protect the personal information you provide when you create an account, play games, place bets, or otherwise use our services. We take user privacy seriously and aim to be clear about the data we handle and the choices available to you.

Types of Data We Collect

Personal Data

We collect identifying information when you register or verify your account, such as your name, date of birth, address, email, phone number, and government ID where required for verification. We also collect payment details needed to process deposits and withdrawals; payment account numbers are handled in accordance with our payment provider rules.

Technical Data

Technical information includes your IP address, device and browser type, operating system, device identifiers, and log data. This information helps us keep your account secure, deliver the site correctly on different devices, and diagnose technical issues.

Transactional and Activity Data

We record account activity and transactional data such as deposits, withdrawals, wagers, game history, bet history, bonuses claimed, winnings, and support interactions. We use this data for account management, customer service, fraud prevention, and regulatory compliance.

How We Use Information

We use your data to create and manage your account, process payments, provide customer support, and carry out identity and age verification. We also use information for fraud detection and security, to comply with legal obligations, and to improve our services. Aggregated or anonymized data may be used for analytics and product development.

Data Protection Practices

We implement technical and organizational measures to protect your information against unauthorized access, loss, or misuse. These measures include access controls, encryption where appropriate, and regular security reviews. Access to personal data is limited to authorized staff and service providers who need it to perform their duties.

Cookies and Tracking Technologies

We use cookies and similar tracking tools to remember your preferences, keep you logged in, and provide tailored site functionality. Some cookies are strictly necessary for the service to function; others support analytics or marketing. You can control cookie preferences through your browser or account settings, though blocking certain cookies may affect site functionality.

User Rights

Depending on applicable law, you may have rights to access, correct, restrict processing of, or request deletion of your personal data. You may also object to certain processing and request a copy of data we hold about you. We will respond to valid requests in line with applicable privacy laws and internal procedures.

Access, Correction, and Deletion

If you want to access, update, or delete the information in your account, sign in and use the account tools where available, or contact our privacy team. We may require identity verification before making changes. Requests to delete data may be subject to retention where we must keep records for legal, tax, or regulatory reasons.

Information Sharing and Third Parties

We share personal data with third-party service providers who help operate the platform, such as payment processors, identity verification services, game providers, and analytics partners. We also share data when required by law or to prevent fraud. We require service providers to protect personal information and only use it for agreed purposes.

Privacy Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. When we make significant changes, we will post a notice on the site and update the effective date. For questions or to exercise your privacy rights, contact us at [email protected].

For specific account or security concerns, please use the support tools in your account or contact [email protected].